1. Overview
Exquisitio Elite offers luxury event curation, executive consulting, and digital marketing. This policy outlines when refunds or cancellations are permitted and the process to follow.
2. Event Curation Services
- Cancellation Before Planning Starts: Full refund of deposits if cancelled within 5 business days of contract signing, provided no preparatory work has begun.
-
Cancellation After Planning Begins:
- 50% of total fees refundable if cancelled within 15 business days prior to event date.
- No refund if cancelled less than 15 days before the event.
- Force Majeure: In event of unforeseeable circumstances (e.g., natural disasters, government restrictions), services may be rescheduled or fees refunded pro‑rata.
3. Executive Consulting
- Monthly Retainers: Pro‑rated refund available if cancellation request is received before the midpoint of the billing cycle.
-
Project-Based Engagements:
- Full refund of unused portion if canceled within 10 business days of project kickoff.
- No refund after 10 days or once deliverables are accepted.
4. Digital Marketing Services
- Ad Spend: All paid media budgets (Google, social platforms) are non‑refundable once spent.
-
Service Fees:
- Monthly retainers pro‑rated refund if cancellation notice is given before the midpoint of the month.
- No refund after midpoint or for hours already delivered.
5. How to Request a Refund
To request a refund or cancellation, please:
- Email refund@exquisitioelite.com with your contract or invoice number.
- Provide a clear reason for cancellation.
- Specify your preferred refund method (bank transfer or credit card reversal).
6. Processing Time
Approved refunds will be processed within 14 business days of receiving your request and any returned deliverables. Refunds will be issued via the original payment method unless otherwise agreed.
7. Updates to This Policy
Exquisitio Elite may update this policy from time to time. We will post the revised “Last Updated” date here. Continued use of our services after changes signifies acceptance.